Jacqui joined W/R/B Underwriting in February 2007 from a leading insurance law firm where she practiced as a Solicitor. Jacqui is the Head of Strategic Claims Management and Performance having transitioned from a claims management role dealing with multiple lines of business and specialising in professional lines and Casualty classes. She is responsible for ensuring the team’s conformance to W/R/B Underwriting’s claims control framework, standard of service and regulatory standards. Jacqui has oversight over all claims outsourcing and service provider arrangements and manages the delivery of strategic initiatives. Jacqui is a qualified solicitor, with a current Solicitors Regulatory Authority Practising Certificate. She also sits on a number of committees within W/R/B Underwriting and has participated in LMA project initiatives.