If you have, or had, an insurance policy with us and you are dissatisfied with your policy and wish to make a complaint, you can do so any time by referring the matter to the Compliance Department, W/R/B Underwriting, 14th Floor, 52 Lime Street, London, EC3M 7AF, [email protected]
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk
If your policy was sold online or via the telephone, you may complain via the Online Dispute Resolution (ODR) platform https://ec.europa.eu/odr