Claims

We are committed to the efficient, accurate and timely assessment of claims and we strive to develop our systems, processes and knowledge to maintain our position at the forefront of the market. Relationships with clients, cover-holders, brokers and intermediaries are paramount and we endeavour to constantly build on these existing strong links by providing an unparalleled service. Our claims commitment is reinforced through our claims management team working closely with, although remaining independent of, our underwriting teams.

Experience tells us that this objective can only be achieved when we have an intimate understanding of our clients’ business. Our claims and underwriting team works together closely with our clients and their agents and it is this collegiate approach that generates the requisite understanding of their business and insurance requirements.

We also understand that our philosophy can only be achieved when our organisation has the appropriate calibre and number of staff to provide the personal claims service that we pride ourselves on. Our experienced claims team comprises of both qualified legal and insurance professionals and is respected for its expertise and proactive, pragmatic approach to claims resolution.